Digital inclusion in health and care in Wales

A report about the potential for digital inclusion to improve the health and well-being of older people and people with a limiting long-standing illness, disability or infirmity in Wales.

See this page in: Cymraeg

Digital inclusion in health and care in Wales

The aim of the research is to provide key stakeholders with a robust evidence base on the potential for digital inclusion to improve the health and well-being of older people and people with a limiting long-term condition, disability or infirmity in Wales. The study will support progressive action within NHS Wales, Welsh Government and wider stakeholders.

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Full Report

Download the full report (1.5MB pdf)

The report intends to:

  • Place digital inclusion within the specific context of health and social care in Wales.
  • Give an overview of current relevant activity across Wales, highlighting examples of good practice.
  • Highlight any examples of excellent practice in other jurisdictions that can be learned from.
  • Highlight areas of need on which to focus future effort and activity, with recommendations as to how to approach this.
  • Identify potential cost savings and improved value to encourage service providers to take up digital inclusion activity.
  • Begin to support local Health Boards and other stakeholders to work co-operatively and learn from each other in this important area.

The Wales Co-operative Centre has been at the forefront of digital inclusion work in Wales since 2006, when it delivered the Welsh Government’s first digital inclusion programme. Since then the Centre has delivered support, training and consultancy to organisations across Wales to enable them to embed digital inclusion into their service delivery. To find out more about Digital Communities Wales (DCW), the project which delivers our digital inclusion work, please visit the dedicated DCW website.

Bob Gann is Director of Junction Digital Consulting, and an independent consultant in digital health and inclusion. Prior to becoming an independent consultant, he was programme director of Widening Digital Participation, the national digital inclusion programme for the NHS in England. Earlier in his career Bob has been Director of Strategy and Engagement for the NHS Choices website, and New Media Director for NHS Direct. He is a Specialist Advisor in Digital Health for the Care Quality Commission, Visiting Professor in Health Informatics at Plymouth University, and a member of the World Health Organization e-Health Technical Advisory Group.

This independent report, written by Bob Gann, has been commissioned by the Wales Co-operative Centre with support from Carnegie UK Trust.

The Wales Co-operative Centre is working in partnership with Carnegie UK Trust to move forward this important agenda in Wales, with the involvement of a wider group of stakeholders – specifically from Welsh Government and NHS Wales.

Cabinet Secretary for Health and Social Care, Vaughan Gething AM, said: “As this report shows, increasing digital inclusion can improve health and well-being. Giving people the skills to access the right information and services has been shown to enable them to better manage conditions and reduce the burden on NHS services. “

Any questions? Get in touch.