7.5. Tenant Management Organisation
A 'Tenant Management Organisation' has a legal agreement to provide management services with a housing association or another partner organisation which owns the homes.
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The partner provides a management allowance to the co-op to enable them to provide services. The co-op chooses the level of service responsibility that are right for it, with services it does not take responsibility for provided by the partner.
The partner retains their legal landlord and regulatory responsibilities, and needs to ensure that the co-op delivers a level of service that enables them to comply with their obligations.
Tenancy agreements are issued in the name of the partner, although they can be issued by the Tenant Management Organisation (TMO). TMOs cannot be fully mutual, but tenants can be required to be members through their tenancy agreements. Rents can be paid either to the TMO or the partner. The TMO can also choose to buy some services back (eg. court action perhaps on a case by case basis) from the partner or from another organisation. There are various ways to determine TMO allowances, but they would normally involve apportioning allowance to various functions. The CCH can provide a model management agreement and suggest methods of calculating allowances.
These are examples of CCLH schemes using a ‘Tenant Management’ model: