Why policies and procedures are needed
Policies are statements about how the CCLH group will do things. Procedures are more detailed documents that enable the policies to be implemented.
Developing written policies means that all the group can have a say on how the CCLH group does things, and ensures clarity about how things will be done. If a CCLH group doesn’t have written policies, this might mean that it has to make difficult decisions when circumstances arise which would normally be covered by policies. The CCH occasionally advises CCLH groups, often after several years, when they have big and difficult problems. Members may disagree about solutions, because the group did not agree policies to deal with things earlier when the group was not confronted with the problem.