Incredibly, nearly one in five adults in Wales are still not online. They’re missing out on opportunities to save money, look for work, find information, keep in touch with family, learn new skills and access important services. Many of them are already coping with issues such as isolation, poverty or unemployment – issues which are made worse by not being online.
We deliver the Welsh Government project Digital Communities Wales which provides support to organisations working with people who are not online.
We support organisations that are working with digitally excluded groups, particularly older people, people with disabilities, unemployed people, social housing tenants and families in poverty. We can:
- Train your frontline staff so they can confidently show people how to use technology.
- Support you to set up digital inclusion volunteering initiatives and recruit digital inclusion volunteers.
- Advise you on embedding digital inclusion into your day-to-day activities.
- Support you in developing new projects or activities to help you include elements of digital inclusion in your ideas.
- Build local partnerships amongst organisations which want to share ideas and co-ordinate activities with others in their area.
- Help you develop strategies and policies for digital inclusion.
Who we support
Support is available across the whole of Wales to:
- Health & Social Care Providers
- Advice Services
- Older People’s Groups & Intermediaries
- Disabled People’s Groups & Intermediaries
- Local Authorities
- Housing Associations & Housing Support Bodies
- Communities First, Families First & Other Poverty or Family Support Programmes
- Adult Learning Providers & Umbrella Bodies
- Intermediaries Supporting Unemployed People, Including Employment & Skills Programmes
We’re always interested in working with organisations who support digitally excluded groups so if you don’t match one of the categories above but would like to receive training, contact the Digital Communities Wales team.
To request support from us, please visit the Digital Communities Wales website where you will find lots more information.
Support via Digital Communities Wales is available to frontline staff and volunteers of organisations who work with digitally excluded people. If you’re not working with digitally excluded people you can still access lots of information via the resources section of Digital Communities Wales.
Our 2016 report Digital Inclusion in Wales – Perspectives on Why it Matters and What Still Needs to be Done drew together best practice examples from across Wales but highlighted that there is plenty more to be done as more services and interactions are moving into an online space. Download the report here (pdf).
Funding provided by Welsh Government.