Care to Co-operate supports the development of new and emerging social care based co-operatives and social enterprises across Wales. The Project will enable citizens and service providers to come together to develop a co-operative approach to the delivery of social care and well-being services.
To be the first point of contact for all Care to Co-operate enquiries. To establish and maintain effective administration systems for the project. To provide clerical and administrative support to project staff and the Wales Social Co-operation Forum. To monitor all aspects of Project delivery and report outputs to the Project Manager.
£22,220 per annum (£17,776 pro -rata)
Fixed Term to 31.03.2019. This post is funded by Welsh Government
28 hours per week
22:00, Sunday 1st April 2018
2. Duties & Responsibilities
Role Specific Main Duties & Responsibilities
- To administer the enquiry process ensuring that the client is accepted on to the project in an efficient and customer focused manner
- To collect all base line data for all new enquiries
- To accurately record all referrals
- To implement and maintain effective monitoring and filing systems for the project
- To undertake monitoring visits to organisations supported through the project as required
- Experience of maintaining manual and computer-based records, management information systems and monitoring systems
- To prepare reports providing information or data as required by the Project Manager or the Centre’s management team
- To support monitoring activities as required
- To support the Project Manager in the procurement of any external services and the ongoing administration of contracts
- To support the Project Manager to administer and manage project budgets
- To arrange meetings and receive visitors in a courteous manner
- To provide general clerical and administrative support including – photocopying, filing, e-mailing, sorting and distributing mail etc. for the project team and the Wales Co-operation Forum
- To manage correspondence and prepare operation documentations/forms
- To undertake word processing, data entry and other ICT based tasks
- To undertake reception duties on behalf of the project as and when required
- To take minutes at project team meetings and meetings of the Wales Social Co-operation Forum
- To promote the Wales Co-operate Centre’s activities and services internally and externally encouraging internal cross project working at all times
- To support the market development officers to promote the services of the project to potential clients
- To update content on websites, on-line toolkits and social media
Wales Co-operative Centre Duties & Responsibilities
- To work co-operatively with other staff and Wales Co-operative Centre programmes to promote the work of the Centre and facilitate achievement of the Vision
- To contribute to and represent the values of the Wales Co-operative Centre
- To promote and ensure safe working practices in line with Health and Safety requirements
- To adhere to all Wales Co-operative Centre policies and procedures
- To actively promote diversity within the Wales Co-operative Centre
- To play an active role in achieving excellence
- To maintain proper records of activity and produce reports as required
- To regularly attend and contribute to team meetings
- To work flexibly, including early mornings, evenings or weekends as necessary
- To travel as necessary to meet the requirements of the post
- To undertake professional development as required
- To undertake such other duties appropriate to the level of the post that may reasonably be required
3. Person Specification
In order to be eligible to apply for this job, you must be able to demonstrate the following criteria (applications which do not address these criteria will not be considered):
- Proven practical experience in office administration OR a Recognised Office Administration Vocational Qualification
- Proven experience of administering and updating basic web content, toolkits and social media
In addition, our ideal candidate would also be able to demonstrate the following:
3. Experience of using the Microsoft Office Suite – Excel, Word, Powerpoint etc.
4. Experience of organising events, calendars, activities etc.
5. Experience of communicating with people from a range of backgrounds
6. Proven experience of analysing and interpreting data and identifying opportunities for innovation
7. Experience of working on a Welsh Government funded project
8. Understanding of the third sector in Wales
9. Understanding and experience of applying monitoring techniques
The ability to communicate in Welsh is desirable but, not an essential requirement for this role.
If you feel that you could be the next member of our team, please tell us how you meet the criteria listed above within your application. Use your supporting statement to address each point clearly.
Skills and Behaviours
All Wales Co-operative Centre staff are also expected to be able demonstrate the following skills and behaviours. Some or all of these will be tested at interview stage.
- Ability to manage own workload, time and diary in order to meet deadlines / achieve outcomes
- Ability to work independently with minimal supervision
- Ability to work calmly and efficiently under pressure
- Ability to work co-operatively and effectively as part of a team
- Ability to competently use MS Office
- Ability to deliver excellent customer service
- Ability to communicate effectively, verbally and in written format, across various audiences
- Ability to build relationships with internal and external stakeholders
- Ability to identify opportunity for innovation and solve problems
- Commitment to our values:
- Be co-operative – work collaboratively for mutual benefit
- Be supportive – give your time, expertise and encouragement
- Be fair – value diversity and democracy
- Have integrity – strive to be open and honest in everything that you do
- Be positive – invest your energy on achieving outcomes
- Be inspirational – stimulate businesses, communities and people to take control and reach their potential
- Commitment to good working practices e.g. professionalism, punctuality, adaptability
- Commitment to continuous professional development
To apply please download the application and diversity monitoring forms using the links below. We use a standard application form, which has been carefully designed to get the most relevant and useful information from all applicants. Please note that we do not accept CVs. Once you’ve completed the forms please return them to HR Department, Wales Co-operative Centre, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX or by email to email@example.com.
Tips for Applicants
We use a competency based approach to recruitment. This means that throughout the recruitment process you will be assessed against the knowledge, skills and behaviours that we consider necessary to do the job. This approach starts from the application stage.
Here are a few tips to help you submit the best application possible:
- Complete all parts of the application form wherever possible. If you think some parts do not apply to you write N/A (not applicable) in the spaces provided for your answer.
- It is preferable to complete your application form using a computer. However, if this is not possible, please ensure that you write in black ink and that your handwriting is clear and legible.
- Ensure that the information you provide is clear, concise, relevant to the job you are applying for and easily understood (if you have to use jargon or acronyms, please explain what they mean!)
- Read the job description so that you have a clear understanding of the duties associated with the role and highlight on your application form where you have done these duties, or similar duties, previously.
- Read the person specification so that you have a clear understanding of the knowledge, skills and behaviours we are looking for in an applicant. The person specification will instruct you to highlight on your application form how you meet the criteria listed above within your application. Use your supporting statement to address each point clearly.
- The supporting statement is a very important part of the application form. This is your opportunity to demonstrate how you meet the criteria outlined in the person specification. You can refer to experiences at work, home, school, in leisure activities or voluntary work. It is helpful to the panel if you are very specific about how you meet the required criteria – either by using the criteria as headings to each paragraph with an explanation or evidence beneath, or by referencing the criteria in your supporting statement by using the criteria numbers (1, 2, 3 etc). Examples should be provided wherever possible. Please restrict your supporting statement to a maximum of 3 sides of A4.
It should be noted that this job description merely provides a summary of the main duties and responsibilities of the post. It may be subject to periodic review and modification in conjunction with your Line Manager and the HR Manager which may lead to revisions in light of operational requirements.